Thank You, Zerorez Carpet Cleaning Dallas!
Posted on Wed, Nov 18, 2009
The following review was written by one of our recent customers Betty Hersey, the Executive Director of the Reading & Radio Resource. This organization is a non-profit volunteer agency that provides an alternative to reading for those visually or physically disabled.
As some of you pointed out, our carpets were a pit! Six years of neighborhood construction dirt, a few hundred volunteers and scads of agency tours and visits had left our carpets less than pretty. When the potential volunteers, who came for Orientation, started making comments, it was time to do something – the ‘river of de-Nile” had run it’s course. I have to admit, I listen to “The Morning Show” on KLUV, 98.7FM, who constantly sing the praises of Zerorez and their amazing technique for restoring carpets to brand-new condition. What else could I do? I picked up the phone and called the owner, Bob McKee…. because Jody Dean said I could.
Sure enough both Bob McKee and his partner/company founder, John Hopkins, showed up to talk with me about the problems we had, give me an estimate and figure out how we could afford to resurrect rather than replace our carpets. They spent a great deal of time looking at each room, visited with a few volunteers and both agreed that we do amazing work and we needed help. They loved that we had recorded the Constitution – they both carry it in their wallets.
Bob called me the next day with a discounted price, because he knew we had just spent a pile of money on the air conditioning system, and is even allowing me to pay it out over the next four months. He said he knew he had to make it affordable for us.
They came in on a Thursday night after all the volunteers had gone home and worked into the wee hours of the morning. They left huge fans behind so the carpets would be dry by the time the staff and the Friday morning volunteers arrived. Of course, it was done during our recent monsoon season, so when I called Bob back to tell him one creep had tracked in mud on my NEW CARPETS, they showed the next night and took care of it…… for free!
Zerorez is a terrific company and they do what they say they are going to do. I would highly recommend them to any of you who would like to have your carpets restored either before or after the holidays! Just give them a call to schedule service. (214.372.5326 or go to www.zerorezdallas.com)